Question 1

What are the check-in and check-out times?

Accepted Answer

Check-in starts from 3:00 PM, and check-out must be done by 11:00 AM. If you need different timings, please contact the reception to check availability.

Question 2

Is identification required for children at check-in?

Accepted Answer

Yes, a valid identification document (ID card, passport, or residence permit) is required for all room occupants, regardless of age.

If a child is not accompanied by one of the parents, an official declaration authorizing the stay with the accompanying adults must be presented. Without this document, check-in will not be authorized.

Question 3

Does the hotel offer breakfast?

Accepted Answer

Yes, breakfast is served in the hotel restaurant from 7:30 AM to 10:30 AM. The cost is €15 for adults and €10 for children up to 10 years old.

Question 4

Does the hotel have parking?

Accepted Answer

We do not have our own parking, but we have a parking lot near to the hotel, at the moment of the check-in you can ask for more informations to our staff.

Question 5

Does the hotel provide free Wi-Fi?

Accepted Answer

Yes, we offer free Wi-Fi throughout the hotel, including rooms and common areas.

Question 6

Is there an airport transfer service?

Accepted Answer

Yes, we have airport transfer services upon request and for an additional fee. Please contact the reception in advance to schedule.

Question 7

What are the cancellation policies?

Accepted Answer

We have two types of cancellation policies: Flexible and Non-refundable. To know which terms apply to your selected rate, please check your reservation.

Question 8

Can I cancel a non-refundable reservation?

Accepted Answer

Non-refundable reservations can be canceled at any time. However, note that no refund will be issued for the charged amount. We offer flexible rates with cancellations up to 72 hours before the arrival date for bookings made through our website.

Question 9

Can I modify my non-refundable reservation?

Accepted Answer

Unfortunately, it is not possible to modify a non-refundable reservation.

Question 10

Are all taxes included in the room rate?

Accepted Answer

VAT is included in the room rate. The city tax is not included and must be paid at check-in. The city tax is €4 per person, per night, up to a maximum of €28 per person per stay, for guests aged 13 and above.

Question 11

Does the hotel have a restaurant?

Accepted Answer

Yes, we have an on-site restaurant serving à la carte dishes for lunch and dinner, and you can enjoy a 10% discount. Additionally, we have a rooftop bar with an incredible view of Lisbon’s historic center.

Question 12

Does the hotel offer room service?

Accepted Answer

No, we currently do not offer room service. However, our restaurant is available for on-site dining.

Question 13

Are there rooms adapted for guests with reduced mobility?

Accepted Answer

Yes, we have rooms adapted for guests with special needs. Please inform us when making your reservation to ensure availability.

Question 14

Is it possible to add an extra bed to the room?

Accepted Answer

Yes, depending on the room category (Studio Superior, Family, Pombalino, and Pombalino Superior), we can put an extra beds upon request for an additional fee of €25 per night without breakfast. The maximum number of extra beds per room is one.

Question 15

Is the hotel close to tourist attractions?

Accepted Answer

Yes, we are located near several popular attractions such as Praça do Comércio, Santa Justa Lift, Rossio, and Rua Augusta. Our reception team can provide maps, tourist information, and tour services.

Question 16

Do you offer laundry service?

Accepted Answer

At the moment, we do not offer laundry services. However, our team can recommend nearby laundromats.

Question 17

Is there an age limit for making reservations?

Accepted Answer

Yes, the main guest must be at least 18 years old to book and stay at the hotel.

Question 18

Is smoking allowed in the hotel?

Accepted Answer

No. The Lisbon Art Stay Hotel is a non-smoking establishment. Smoking is prohibited in rooms, apartments, balconies, elevators, public areas, breakfast room, and restaurant. Failure to comply will result in a €500 fine.

Question 19

Will my room be noisy?

Accepted Answer

As we are located in the center of Lisbon, a very lively area, some level of external or internal noise may occur. However, all our rooms are equipped with double-glazed windows to minimize noise. If you have difficulty sleeping, we can offer an alternative solution.

Question 20

Do you accept pets?

Accepted Answer

Unfortunately, we do not accept pets at the hotel.

Question 21

What are the benefits of booking online?

Accepted Answer

The Lisbon Art Stay website always offers the most competitive prices. Additionally, there are exclusive discounts available only when booking directly with us.

Question 22

How can I make a special request, such as a specific bed type, flowers, cake, etc.?

Accepted Answer

If you wish to make a special request, please add a comment during the final step of your booking. These requests are subject to availability. Alternatively, you can contact the hotel directly.

Question 23

Do I need to present my credit/debit card at check-in?

Accepted Answer

It is always necessary to present a credit card at check-in for security purposes or for damages caused.

Question 24

What documents are required at check-in?

Accepted Answer

A credit/debit card and the ID or passport of all guests will be required.

Question 25

Does the hotel have an elevator?

Accepted Answer

Yes, we have elevators in all our buildings and floors.

Question 26

Does the hotel provide amenities?

Accepted Answer

Yes, in the rooms, you will find amenities such as shower gel, shampoo, and towels.

Question 27

Is cleaning provided?

Accepted Answer

Yes, we offer daily cleaning. Generally, cleaning is done between 2:30 PM and 4:30 PM, but we can accommodate earlier cleanings depending on availability. If you do not wish your room/apartment to be cleaned, please place the “Do Not Disturb” sign outside the door. If you want the room cleaned, use the “Please Clean the Room” sign.

Question 28

Can the hotel store my luggage while I wait for check-in or after check-out?

Accepted Answer

Yes, we offer free luggage storage for our guests while waiting for check-in or after check-out. If you wish to leave your luggage with us for a longer period, there is an additional cost of €5 per bag per day, subject to availability.

Question 29

Cancellation Policies: Flexible Reservations

Accepted Answer

Once we receive your reservation, we confirm it by charging the amount of the first night within 24 hours.
This amount will be refunded if you decide to cancel your reservation within the cancellation period of 3 days prior to arrival.

Frequently Asked Questions