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COVID-19 information

How is your hotel stay being affected?



For your health and safety, every member of our staff takes pride in having the highest hygiene standards.


Come visit us and feel no worries during your stay. 

We want you to feel safe at Lisbon Art Stay. Our cleaning routine has always been top-tier - now it is beyond immaculate.  No surprise, our hotel has been sealed as a CLEAN & SAFE establishment by AHRESP, the tourism & hotel association of Portugal. Below you’ll see what actions we’re taking for your health and safety.

  • COVID-19 training and exercises, with practical simulations, for all hotel employees

  • Consolidation of hygiene and personal protection procedures, surface cleaning, clothing treatment, food handling, and other security procedures in all areas of the hotel

  • hand sanitizers throughout public areas

  • after deep cleaning every room we additionally use blue ozone light to make sure that really all germs have been killed. 

  • no bedspreads or carpets in guestrooms 

  • we use a 75% alcohol-based disinfectant 

  • no more breakfast buffet

  • breakfast is served individually

  • clear social distancing signs and set safety routes

  • living rooms and restaurants cleaned 3-4 times a day

  • public restrooms and elevators cleaned every 2 hours

  • rooms are cleaned and disinfected after every guest 

  • masks are required in line with local regulations

  • lift capacity is set according to the local regulations

  • protocols already in place in case of a suspected infection

  • Lisbon Art Stay meeting rooms cleaned and disinfected after every use

  • ultra-efficient small teams, unlike traditional hotels with 100 people per shift

  • particular attention paid to high-touch areas like door handles, light switches, and buttons

In case of a suspected infection, we already have protocols in place to deal with it efficiently. Communication will be immediate and clear to hotel guests and staff.

canceling bookings made via external channels

Lisbon Art Stay is unable to help with canceling bookings made through external channels. 


If you booked via Expedia, please request a refund from them directly via this link


If you booked via, please follow this link to reach their customer service help centre.


If you booked via another channel (for example, a travel agent), please cancel with them directly – you’ll find their contact details in your reservation confirmation message.

We remain alert to the progress of COVID-19 and to the recommendations of official health organizations, in order to constantly adapt the procedures mentioned above.

See the latest news and updates on the World Health Organization website.

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